Features / WhatsApp Team Inbox

One WhatsApp number, shared by your whole team

When several people answer customers from one phone, chats get missed, two people reply to the same question and nobody knows who promised what. Dub Ai turns your business number into one shared inbox for your team and your AI assistant.

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WhatsApp Team Inbox, from your Dub Ai team on WhatsApp.

WhatsApp Team Inbox

The assistant answers routine questions in the background. Anyone on your team can take over a chat, reply, leave an internal note and hand it back. Every message, file and voice note stays in one place, with the full history of each customer.

What you get

Two-way messaging with text, images, documents, audio and video
Voice-note playback, read receipts and typing indicators
Chats assigned to team members, with internal notes only your team sees
Quick-reply messages for common questions
A full history per contact: earlier messages, orders and team notes
A clear signal for WhatsApp's 24-hour window, so your team knows when an approved template is needed

Step by step

How it works

Step 1

Connect your WhatsApp number

The Dub Ai team connects your business number, so all conversations arrive in one shared inbox on the web, with the iPhone app coming soon.

Step 2

The assistant handles routine replies

Common questions get quick answers in the customer's language, and you can switch the AI on or off for any chat.

Step 3

Your team steps in when it matters

A team member takes the chat, replies with text, images, documents or voice notes, leaves a note for colleagues and hands it back when done.

Made for

Who it is for

Any business where more than one person talks to customers on WhatsApp, or where the owner wants to stop being the only one holding the phone.

Clinics and medical centres with a front desk team
Restaurants, bakeries and cloud kitchens taking orders by message
Online shops handling order questions and returns
Salons, spas and fitness studios
Real estate agencies and consultants with several advisers

Questions

FAQ

Does the AI assistant replace my team?

No. The assistant answers what it can, and a team member steps in whenever a conversation needs a human touch. You can turn the AI off for any chat with one tap.

Can my team see who is handling a chat?

Yes. Chats can be assigned to a team member, and internal notes stay inside the inbox, so customers never see them.

Do I keep my current WhatsApp number?

The inbox runs on your business number through the WhatsApp Business Platform. The Dub Ai team walks you through the connection and what changes on your side.

Can we reply after 24 hours?

WhatsApp only allows open replies within 24 hours of the customer's last message. After that, the inbox shows the window is closed and your team sends an approved template instead.