Last updated: 2 October 2026
This policy explains how DUB-Ai (dub-ai.ae), a product of 800website, Dubai, United Arab Emirates (“we”, “us”), collects and uses personal information when you visit our website, message us on WhatsApp or other channels, or use the DUB-Ai assistant through a business that works with us.
Information we collect
- Contact details you share with us, such as your name, phone number and email address.
- Messages and files you send to us or to a business using DUB-Ai, for example on WhatsApp, including text, voice notes, images and documents.
- Website and advertising data, such as pages visited, device and browser information, and interactions with our ads on Meta platforms (Facebook and Instagram), collected through cookies and similar tools.
How we use it
- To reply to your enquiries and provide the services you ask for.
- To run the DUB-Ai assistant for businesses, including answering questions, preparing orders or appointment requests, and handing conversations to the business’s team.
- To improve our website, services and advertising, and to measure how our ads perform.
- To meet legal and security obligations.
Who we share it with
We do not sell personal information. We share it only with service providers that help us run our services, such as Meta (WhatsApp, Facebook, Instagram), our website hosting provider, and AI service providers that process messages to generate replies, and with the business you are contacting when you message a business that uses DUB-Ai. We may also share information when the law requires it.
How long we keep it
We keep personal information only as long as needed for the purposes above or as required by law, and then delete or anonymise it.
Your rights
You can ask to access, correct or delete your personal information, or object to how we use it, in line with applicable law in the United Arab Emirates. You can also stop marketing messages at any time by replying STOP.
Data deletion
To ask us to delete your data, send a message on WhatsApp to +971 56 552 6662 or email [email protected] with the phone number or email you used. We will confirm and delete your data within 30 days, unless we must keep it by law.
Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure.
Cookies
Our website uses cookies for basic functions, analytics and advertising measurement. You can control cookies in your browser settings.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
800website · DUB-Ai, Dubai, United Arab Emirates
WhatsApp: +971 56 552 6662 · Email: [email protected]