Where bookings are set up for your business, customers can request an appointment in the WhatsApp chat.
- The Dub Ai team sets up your services, how long each one takes and when you are available.
- A customer asks for an appointment. The sales agent offers times that fit your availability and takes the appointment request.
- The appointment request is saved in your appointment calendar and your team is told, so a person confirms it or follows up.
Reminders: customers who have not finished an appointment request or an order receive the automatic follow-ups, by default after 2, 24 and 48 hours; the timings can be changed. For reminders before an appointment, ask the Dub Ai team what can be set up for your account. Messages sent more than 24 hours after the customer’s last message need an approved WhatsApp template.
Keep your availability up to date, including holidays and changed opening hours, so the agent only offers times you can keep.