Every enquiry that comes in on WhatsApp is saved as a lead, with the phone number and the conversation behind it. Customers are recognised by their phone number, so returning buyers are not saved twice.
Ask your Dub Ai assistant, for example:
- “How many leads do we have?” · “Last 10 leads with phones.”
- “Leads with no follow-up?” · “Who are my repeat buyers?”
- “Tag these contacts VIP.” · “Export all leads to Excel.”
- “Import this CSV of leads” (send the file first).
Contacts can be grouped, for example past buyers or VIP customers, and used for campaigns.
Imported contacts must have agreed to hear from you before you send them WhatsApp campaigns.