Features / Multilingual Assistant & Brand Voice

Replies in your customer's language, in your brand's voice

In the UAE, one customer writes in Arabic, the next in English, and a third switches halfway through the chat. Keeping up means copying text into a translator, or waiting for the one colleague who speaks the language. The replies arrive late and sound like they came from different businesses.

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Multilingual Assistant & Brand Voice, from your Dub Ai team on WhatsApp.

Multilingual Assistant & Brand Voice

Dub Ai's assistant reads the language of each message and replies in it, in 10 languages, including Arabic and English. Your brand guidelines are set once, so the greeting, the tone and the words you prefer stay the same in every chat.

What you get

Replies in 10 languages: Arabic, English, French, Russian, Turkish, Spanish, Chinese, German, Hindi and Urdu
Automatic language matching for each customer, even when they switch
One set of brand guidelines shared by the customer assistant and the admin assistant
A custom assistant name and greeting for new customers
Right-to-left Arabic support with correct layout
Admin numbers you choose, so only your people manage the business

Step by step

How it works

Step 1

Tell us how your brand speaks

You choose the assistant's name, the greeting new customers receive and the tone you want, and the Dub Ai team sets it up for you.

Step 2

The assistant matches each customer

It detects the language of every message and answers in that language, using the same guidelines for Arabic and English.

Step 3

You check and adjust

Read the chats in your inbox, and when a phrase does not sound like you, tell the assistant and the Dub Ai team updates the guidelines.

Made for

Who it is for

Businesses that serve a mixed audience and want every customer to feel answered in their own language, without a separate person for each one.

Clinics and medical centres with Arabic and English speaking patients
Restaurants, cafes and bakeries taking orders by message
Online shops selling across the UAE and the Gulf
Real estate agencies talking to local and international buyers
Salons, spas and consultants with a loyal local clientele

Questions

FAQ

Which languages does the assistant reply in?

Ten languages: Arabic, English, French, Russian, Turkish, Spanish, Chinese, German, Hindi and Urdu, matched to the language each customer writes in.

Will the Arabic replies sound natural?

The assistant replies in Arabic and follows your guidelines for greetings and wording. You can read every chat and ask for changes to anything that does not fit your brand.

Can I control the tone and wording?

Yes. You decide the name, greeting and tone, and words you never want used. Changes to the guidelines are made with you and confirmed before they apply.

What if a customer asks something it cannot answer?

It says so politely and passes the chat to your team, who can reply in any language they speak. You can also switch the AI off for any chat.