Features / Voice-note Understanding

Customers speak, your assistant understands and replies

Many customers in the UAE would rather speak than type, especially when they are driving or carrying shopping. A voice note is easy for them, but for a busy team it means stopping, finding a quiet corner and listening. During a rush, voice notes are often the messages that wait longest.

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Voice-note Understanding, from your Dub Ai team on WhatsApp.

Voice-note Understanding

With Dub Ai, the assistant listens to each voice note, understands what was asked and replies by text in the same conversation. The customer keeps speaking if they like, and reads the answer at a glance. Your team can still play every voice note in the chat history.

What you get

Customers' voice notes understood by the assistant
Text replies the customer can read at a glance
The same knowledge, rules and brand tone as written replies
Voice notes kept in the chat history for your team to play
Smooth hand-over when a team member takes the chat
Works alongside Arabic and English replies

Step by step

How it works

Step 1

The customer sends a voice note

They ask about timings, an order or an appointment the way they would on a call, in their own words.

Step 2

The assistant understands and replies in text

It works out what was asked and answers by text in the same chat, using the same knowledge, prices and rules as written replies.

Step 3

Your team can listen any time

Every voice note stays in the chat history, so a team member who takes over can play it and continue without asking the customer to repeat themselves.

Made for

Who it is for

Businesses whose customers prefer to talk, and teams that cannot always stop to listen.

Restaurants, bakeries and cloud kitchens taking orders on the move
Clinics and medical centres handling appointment requests your team confirms
Salons, spas and fitness studios
Car services, home services and maintenance companies
Real estate agents whose clients message between viewings

Questions

FAQ

Does the assistant reply with a voice note?

No. The assistant replies by text, so the customer can read the answer quickly and your team can see exactly what was said.

What if the voice note is unclear or noisy?

If the assistant cannot tell what was asked, it asks the customer to clarify, and your team can play the note and step in at any time.

Can my team still hear the original voice note?

Yes. Every voice note stays in the chat history in your team inbox, ready to play whenever someone takes over the chat.

Does it give medical or sensitive advice from a voice note?

No. Voice notes follow the same rules as written messages. Medical questions, for example, go to the clinic team, and you can switch the AI off for any chat.