Description
An assistant is only as useful as what it knows about your business. The knowledge library holds the PDFs, Word documents, spreadsheets and FAQ entries you send on WhatsApp or share with the Dub Ai team, and the customer assistant uses them when answering questions about your services, policies and opening hours.
- PDF, Word, Excel and CSV documents sent by WhatsApp
- FAQ and knowledge base entries
- Lessons saved from your corrections, which you can review or remove
- Custom assistant name and tone of voice
When the assistant gets something wrong, you can correct it in plain language, for example “remember, we are closed on Fridays”. It saves the lesson and applies it to future conversations. You can review saved lessons at any time and remove any you no longer want.
You can also give the assistant a custom name and set the tone of voice it uses, so conversations feel consistent with your brand.
Want to see it working with your own business? Book your demo on WhatsApp: +971 56 552 6662.
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