You decide whether the AI answers automatically.
- For one conversation: ask the Dub Ai team to switch auto-reply off or on for that customer.
- For all new chats: auto-reply is part of your AI settings. Ask the Dub Ai team if you want the default changed.
With auto-reply on, the agent answers straight away and can build a basket and send a checkout link. With it off, the AI stays quiet in that chat and your team replies.
Taking over a sensitive conversation? Ask for auto-reply to be switched off first, so you and the AI do not answer at the same time.
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