Every WhatsApp conversation with your customers is kept in one place, with the full history: text, images, documents and voice notes. The Dub Ai team looks after this inbox for you, so there is no dashboard for you to open.
- The sales agent answers new messages as they arrive.
- When a customer needs a person, you or the team member who covers that area is alerted on WhatsApp with the customer’s details.
- To check on a customer, message your Dub Ai assistant, for example: “Show this customer’s orders” or “Last 10 leads with phones.”
Notes about a customer can be kept with their record, and the customer never sees them. Ask the Dub Ai team to add one.
Tell the Dub Ai team who should be alerted when a person is needed, and for which products or services.