This is what the sales agent reads to answer questions. It is separate from this help centre.
- Send the information to the Dub Ai team on WhatsApp: policies, opening hours and FAQs, or documents such as PDF, Word or CSV files.
- The Dub Ai team adds them to your knowledge base. The text in documents is read automatically.
- The agent uses these, together with your live catalogue, to answer.
For a quick rule, tell your Dub Ai assistant, for example: “Remember: we are closed on Fridays.”
Keep entries short and up to date. When a policy or price changes, send the update the same day.