Before customers start messaging, go through this list with the Dub Ai team:
- Channels are connected: WhatsApp, and your Page and ad account if used, show as connected.
- AI is active: Dub Ai manages the AI service for you, so there are no keys to add.
- The agents are configured: languages, tone and the admin numbers are set.
- Auto-reply is on, if you want the agent to answer straight away.
- The WhatsApp chat button is on your website, so visitors can start a chat from your site.
- Your shop is visible: if you sell online, the shop must not be in coming-soon mode, otherwise checkout links will not open for customers.
Send a test message from a personal phone before you announce the number. It is the quickest way to see what your customers will see.
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