Most settings are set up and looked after by the Dub Ai team, so your agents keep working without technical work on your side.
Managed by the Dub Ai team:
- Connection: your account’s link to the Dub Ai service.
- WhatsApp and Meta: connecting and disconnecting your channels.
- Email: outgoing email settings.
- AI: the AI service and its status.
- Reset and disconnect actions: only after you have agreed them with us.
You can ask for changes at any time:
- Message the Dub Ai team on WhatsApp with what you want to change.
- We confirm the change with you before we make it.
- We let you know once it is done.
Rules for the agents, such as opening hours or tone, can often be changed by simply telling your Dub Ai assistant.