The AI is not replying. Ask the Dub Ai team to check that auto-reply is on for that conversation, that WhatsApp is connected and that the AI service is active.
Checkout links do not open for customers. Your shop may be in coming-soon mode. Ask the Dub Ai team to check its visibility setting.
You cannot send a message after 24 hours. This is WhatsApp’s rule. Use an approved template (see Smart WhatsApp templates).
A product image did not attach. Send the photo first, then say “use this for <product>”.
The agent gave a wrong answer. Correct it in the chat yourself, then add the right information to your knowledge base so it answers correctly next time.
Still stuck? Message the Dub Ai team on WhatsApp at +971 56 552 6662. Say what happened, when, and the customer or order number.
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