Features / Appointment Requests

Appointment requests your team confirms on WhatsApp

For clinics, salons, consultants and other service businesses, a large part of the day goes on messages about dates and times. "Anything today?" "What about after five?" "Can I move it to Monday?" Each question is small, but together they keep someone on the phone all day.

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Appointment Requests, from your Dub Ai team on WhatsApp.

Appointment Requests

With Dub Ai, the assistant offers open slots from the availability rules you set, lets the customer choose a service and passes the appointment request to your team. Your team confirms it, reminders go out on WhatsApp, and customers can ask to reschedule or cancel by sending a message.

What you get

Appointment requests inside WhatsApp, based on your availability rules
Service and duration selection in the chat
Reminders on WhatsApp once your team confirms
Reschedule and cancel requests by message
The day's appointments, with each customer's history and notes, sent to you on request
Bookings and a calendar view in the team inbox, with follow-up messages after the visit

Step by step

How it works

Step 1

Set your availability rules

Working days, hours, services and how long each one takes. The Dub Ai team sets them up with you.

Step 2

The customer sends a request in the chat

The assistant offers open slots, the customer picks a service and a time, often by tapping a reply button, and the request reaches your team.

Step 3

Your team confirms, reminders follow

Once your team confirms, the customer receives reminders before the appointment, and a reschedule or cancel request arrives as a normal message for your team to handle.

Made for

Who it is for

Any business that runs on appointments and gets most of its enquiries on WhatsApp.

Clinics and medical centres (the assistant handles timings only, medical questions go to your team)
Salons, spas and barbers
Consultants, coaches and tutors
Fitness and wellness studios
Real estate agencies arranging viewings

Questions

FAQ

Does the assistant confirm appointments by itself?

No. It offers slots from your rules and sends the request to your team. Your team confirms, and only then do reminders go out.

What about medical questions at a clinic?

The assistant does not give medical advice. It handles timings and requests, and any medical question is passed to your clinic team.

Can customers move or cancel?

Yes. They send a message in the same chat, and the request reaches your team with the booking details, so nothing is changed without you.

Where do my team see the appointments?

In the bookings and calendar views of the team inbox on the web, with the Dub Ai Business iPhone app coming soon. You can also ask your admin assistant for the day's list by WhatsApp.