To message a lead more than 24 hours after their last message, WhatsApp requires a template that Meta has approved. Dub Ai handles this for you.
- The AI groups leads by type, for example new enquiry, price comparison, abandoned basket, regular customer or inactive.
- It writes a template for each group and submits it to Meta, then tracks whether it is approved.
- Within 24 hours of the customer’s last message it writes freely; after that it picks the right approved template and fills in the details.
To check which of your templates are approved, ask the Dub Ai team.
Meta decides whether a template is approved. If one is rejected, the AI or the Dub Ai team rewrites it and submits it again.
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