Features / Knowledge Library & Self-learning

An assistant that answers from your own information

An AI assistant is only as useful as what it knows about your business. If it guesses your opening hours or invents a policy, it does more harm than good. Most owners already have the answers somewhere: a price list PDF, a menu, a policy document, the same ten replies typed every day.

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Knowledge Library & Self-learning, from your Dub Ai team on WhatsApp.

Knowledge Library & Self-learning

Dub Ai's knowledge library holds those documents and FAQ entries, and the customer assistant uses them when answering. When it gets something wrong, you correct it in plain language, it saves the lesson, and you can review or remove any lesson at any time.

What you get

PDF, Word, Excel and CSV documents added by sending them on WhatsApp
FAQ and knowledge entries for your common questions
Lessons saved from your corrections, listed for you to review or remove
A custom assistant name and tone of voice
Answers based on your information, not general guesses
The Dub Ai team on hand for larger updates to your library

Step by step

How it works

Step 1

Send what you already have

Share PDFs, Word documents, spreadsheets and FAQs on WhatsApp, or with the Dub Ai team, and they are added to your library.

Step 2

The assistant answers from your library

Questions about your services, policies and opening hours are answered from your own information, in the tone you chose.

Step 3

Correct it in plain words

Tell it, for example, "remember, we are closed on Fridays". It saves the lesson for future chats, and you can review or remove saved lessons whenever you like.

Made for

Who it is for

Businesses with details that change, rules that matter and questions customers ask again and again.

Clinics and medical centres with services, timings and preparation notes
Restaurants and bakeries with menus and delivery areas
Online shops with catalogues, return policies and shipping rules
Real estate agencies and consultants with listings and processes
Salons, gyms and training centres with packages and schedules

Questions

FAQ

What can I add to the library?

PDF, Word, Excel and CSV documents sent on WhatsApp, plus FAQ entries. The Dub Ai team can also help you organise larger collections of documents.

What happens when the assistant gets something wrong?

You correct it in plain language and it saves the lesson for future conversations. Every lesson is listed so you can check it, and remove it if it is no longer right.

Does it change things on its own?

No. Lessons come from your corrections, and you can see and remove each one. Larger changes are made with the Dub Ai team and confirmed with you first.

Is my information kept private?

Your documents are used to answer your own customers on your own number. If a document is internal only, tell the Dub Ai team and keep it out of the library.