Configuring the AI
The settings that shape both agents, such as capabilities, behaviour, languages and admin numbers, and who changes them for your account.
Brand voice guidelines
Set your brand voice once and both agents follow it in every reply: tone, languages, currency, what to say and what never to say to customers.
Voice notes on WhatsApp
Customers can send voice notes on WhatsApp. The sales agent understands them and replies in their language, by text.
Follow-ups overview
Follow-ups make sure no lead is forgotten: AI-written WhatsApp messages, by default after 2, 24 and 48 hours, plus manual steps for your team.
Building a follow-up sequence
A sequence is a reusable follow-up plan: steps by day and channel, automatic or manual, each with a goal the AI writes the message towards.
Smart WhatsApp templates
Outside WhatsApp’s 24-hour window you need a template approved by Meta. The AI writes templates for each lead type and uses the right one for you.
Bookings and reminders
How customers request an appointment on WhatsApp, how the agent offers times from your availability, and which reminders apply.
Managing products
Add and edit products by messaging your Dub Ai assistant on WhatsApp, including creating several products at once from a photo of your menu.
Basket, checkout and payment links
How the sales agent turns a chat into a paid order: it builds the basket, then the customer finishes on WhatsApp or opens a checkout link.
Orders and customer accounts
Every order taken in chat is a real order in your shop. Customers are recognised by their phone number and their order history stays with them.